Collection: Shipping Policies
Our shipping policies can be found below. If you have further questions, please contact us directly.
Free Shipping
- Orders of $50 or more qualify for free shipping.
- Free shipping is available only for deliveries within the United States. International orders are not eligible for free shipping.
- Eligible orders will be shipped via USPS Ground Advantage.
- Expedited or upgraded shipping options are available at checkout for an additional fee.
Domestic Shipping Options
We offer the following domestic shipping options:
- USPS Ground Advantage: [Estimated Delivery Time: 2-5 days]
- USPS Priority Mail: [Estimated Delivery Time: 2-3 days]
International Shipping Options
International shipping is only available to Canada. We offer the following international shipping options:
- USPS First Class Package International: [Estimated Delivery Time: Varies]
- USPS Priority Mail International: [Estimated Delivery Time: 6-10 days]
USPS First Class Package International is available for a flat rate of $12 CAD.
Import Fees, Customs Duties, and Taxes for International Shipments
For international shipments, customers are responsible for all import fees, customs duties, and taxes required by their country. These charges are typically collected by the shipping service upon delivery or before the package is released.
We cannot estimate these fees in advance, as they are determined by local customs authorities. We recommend checking with your local customs office for more information. If a package is refused due to unpaid customs fees, return shipping costs and associated fees may be deducted from your refund.
Order Processing Time
Orders for in stock items are typically processed and shipped within 1-3 business days.
Orders for made-to-order items are typically processed and shipped within 5-7 business days. If an item is made to order, this is noted above the Add to Cart button on the product page and also in the cart above the Checkout button.
Please note that we are a small business and sometimes scheduling or unexpected life events necessitate a temporary extension of these processing times. Any changes will be clearly noted on the product page. And while it’s not always possible, under normal circumstances we do our best to stick to the shorter end of the stated processing times.
Shipping Locations
Shipping is available to the United States and Canada.
Order Tracking
Order tracking information will be available via order emails or user accounts.
Shipping Updates
Shipping updates will be sent via email. You can also log in to your account to view shipping updates.
Returns and Exchanges
Customers are responsible for return shipping costs. See our Return Policy page for more information.
Incorrect Shipping Address Entered at Checkout
Customers are responsible for entering the correct shipping address at checkout. We are not liable for orders lost, delayed, or misdelivered due to incorrect or incomplete addresses provided by the customer. If an incorrect address is entered, please contact us immediately at support@skymo.com and we will do our best to assist with the change in address, though changes cannot be guaranteed once an order is processed.
If a package is returned due to an incorrect address and the customer wishes the item to be reshipped, the customer will be responsible for the additional shipping fees. We do not offer refunds or replacements for misdelivered packages resulting from address errors.
In the event that the customer wishes to change the shipping address for an order that has already been processed, we recommend that customers contact the shipping carrier directly for resolution.
Items Returned to Sender Due to Non-Pickup
If a package is returned to sender due to the customer’s failure to pick it up after a delivery attempt or carrier hold, we will notify the customer by email. The customer has two options:
1. Reshipment: The package can be resent. The customer is responsible for the cost of the additional shipment.
2. Refund: A refund can be issued minus a 15% restocking fee.
If we do not receive a response within two weeks of the email notification, we will automatically issue a refund minus the 15% restocking fee. After this point, if the customer still wants the item, they must place a new order.
Delays in Transit
All delivery dates provided at checkout or in shipping confirmations are estimates and not guarantees. We are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances. Once an order has been shipped, any delays must be addressed directly with the carrier.
Lost, Damaged or Misdelivered Shipments
If your package is misdelivered, lost in transit, or arrives damaged, you must contact the carrier directly to resolve the issue. Once an order has shipped, the carrier is responsible for delivery, and we are unable to intervene and are not responsible for lost, misdelivered, delayed, or damaged shipments. The carrier can assist with these issues related to delivery.
If further assistance is needed, please reach out to our customer service team, and we will do our best to guide you through the claims process.
Holidays and Peak Seasons
During holidays and peak seasons, order processing times may be increased. Delays once an item has shipped are outside of our control and may be expected during peak shipping seasons.