Collection: Return Policy
In the event that you need to return a product, please review our return policy below to ensure a smooth process.
Return Period and Eligibility
Our standard return period is 90 days from the original delivery date. To be eligible for a return, products must be in their original condition. Sale items and items marked as non-returnable cannot be returned.
Return Shipping
Customers are responsible for the cost of return shipping.
Restocking Fee
We do not charge a restocking fee for standard returns. A 15% restocking fee may apply in other circumstances, such as items returned to sender due to failure to pick up or if an incorrect address was entered at checkout.
Initiating a Return
Customers can initiate a return through their account on the website or by contacting us directly.
Exchanges
To make an exchange, please return the original item for a refund and place a separate order for the new item.
Lost, Damaged or Misdelivered Items
Please see our Shipping Policies page for more information about lost, damaged or misdelivered shipments.
Refund Process
Refunds will be processed within 5 business days of receiving the return. Please note that it may take additional time for the funds to appear in your bank account.
Abandoned Returns
Once a return is approved and a return shipping label is provided, the return will be considered abandoned if either of the following conditions are met, whichever occurs first:
- The provided return shipping label is not used within 60 days of issuance, or
- The 90-day return window from the original delivery date has passed, and more than 14 days have elapsed since the return label was issued. (For example: if a label is issued on day 89, the return will not be considered abandoned on day 90—you will still have 14 days to complete the return)
Once a return is deemed abandoned, the return case will be closed. This helps ensure our returns system stays up to date and accurate.
If the item remains eligible for return under our standard return policy after the return case is closed, a new return request may be submitted.
Contact Us
For any inquiries related to returns, please use the contact form on our website. If you have specific questions about our returns policy, feel free to reach out to us directly.